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Ammon News - AMMONNEWS - The government Monday launched the fifth executive package of its economic reform program, which aims to stimulate the economy and improve the citizens' living conditions and the quality of services.

The Fifth Bundle, titled "E-Services and Improving the Business Environment", aims to better the quality of e-government services and ease procedures to save the citizens and investors the time and effort.

It involves new work mechanisms that the Jordan Investment Commission, the Income and Sales Tax, and the Customs departments will put into force to solve outstanding matters for investors and citizens with these entities, with the aim of enhancing the business environment and easing procedures.

During a ceremony to launch the reform package at the Royal Cultural Center, which was attended by ministers, lawmakers and officials, Prime Minister Omar Razzaz said that the fifth executive bundle complements the previous bundles on revitalizing the economy, stimulating investment, achieving administrative reform and improving public sector bonuses and wages, as well elevating the level of public services.

"This bundle is directly related to the government's obligations toward the citizens and its responsibility to provide measurable services that, in a state of law, achieve more fairness between a citizen who can reach the decision-maker and one who cannot," he said.

Razzaz said he is confident that "things are going in the right direction, and this requires perseverance, follow-up and accountability," noting that the fifth bundle is basically different from the previous ones, as it is focused on communication between the citizen and the government through a one-stop shop
e-government that saves time and effort for the recipients of service and electronic payment.

He said that the switch to e-government came too late despite the efforts that were made in the past, noting that the delay was because the special budget for the transformation went separately to individual ministries as each ministry carried out its own procedures in this regard instead of a joint system through which to access all service sites.

The premier said that the move to e-government and e-payment would put an end to malpractice, nepotism and corruption and ensure services are provided in a transparent and objective manner.

He said that the "At Your Service" platform receives complaints, suggestions and queries and the ministries passes these to the Council of Ministers, adding that the government looks for feedback on all the services, which will help to improve them.

Razzaz also said that many institutions where services had been automated still needed to promote them and explain to the public that they can do that online.