Ammon News - Prime Minister Omar al-Razzaz, on Sunday made a surprise visit to the Marka District affiliated to the Greater Amman Municipality (GAM) to thank its employees for receiving the highest assessment of the "Mystery Shopper's" results on the level of service provided to citizens in the 22 districts of GAM.

The Prime Minister also made a surprise visit to the Amman First Employment Directorate after receiving complaints and comments from citizens about the performance of the office and obtaining a low evaluation in the Mystery Shopper's reports and the ‘At Your Service’ online platform.

During his visit to the Marka District, the Prime Minister said the Mystery Shopper visited the Directorate three times during the past three months at the rate of a visit every month and checked on the level of services, noting that he realized the excellence of the Directorate in the provision of services to citizens fairly, impartially and within a reasonable time.

Razzaz noted that the results of the evaluation of the Mystery shopper who visited the Marka District (different person during each visit) were 86.4% for March, 90.5% for April, and 92.5% for May. He thanked the employees in Marka District for their efforts in the service of the public.

During his visit to the Amman First Employment Directorate, the Premier noted that the results of the shopper's visit showed that the evaluation received by the Directorate was 62.5 percent, 55.6 percent and 36.4 percent during the three visits in the last three months.

The Prime Minister stressed the need to take seriously comments of citizens and address them, pointing out that a team from the Institutional Performance Development and Policies Unit at the Prime Ministry will visit the Directorate to help it to improve services and the level of performance and address any obstacles to work.

During the visit, the Prime Minister exchanged views with the citizens and listened to their comments, which focused on the level of service and completion of transactions.