Ammon News - Data from the Ministry of Industry, Trade and Supply showed that the Consumer Protection Directorate achieved an effective response in handling citizens’ complaints during April 2026, with 75% of submitted complaints successfully resolved.

According to the ministry’s figures, the directorate received 257 complaints during April, of which specialized teams managed to process and close 194 complaints. On the regulatory side, two violations were issued and two warnings were directed to commercial establishments as part of the ministry’s ongoing efforts to regulate markets and protect consumer rights.

The data also revealed that the total number of complaints handled by the directorate since the beginning of the year through the end of April reached 818 complaints, marking a 123% increase compared with the same period in 2025, when 364 complaints were recorded. The rise reflects growing public confidence in the ministry’s oversight channels and their ability to address complaints professionally and quickly.

The directorate resolved 75% of complaints received since the beginning of the year.

The data further highlighted the nature of complaints handled by the Consumer Protection Directorate through the end of April 2026, showing a clear concentration in key sectors affecting citizens’ daily lives.

According to official figures, the electrical appliances sector ranked first in the number of complaints, recording 204 complaints or 25% of the total. E-commerce came second with 168 complaints, accounting for 20%, reflecting oversight challenges in online sales. The automotive sector ranked third with 109 complaints, or 13%, while the services sector recorded 67 complaints, representing 8%.

The data also showed that warranties and contracts were the biggest source of concern, accounting for 43% of all complaints with 353 cases. Complaints related to defective goods or services came second at 40%, with 324 complaints, while misleading advertisements accounted for 81 complaints, or 10%.