Ammon News - By the end of March, Jordan’s integrated government service centres had completed 2.9 million transactions, offering 182 services—both in-person and digital—on behalf of 34 government entities. These centres have welcomed a total of 1,165,293 visitors to date.

Minister of Digital Economy and Entrepreneurship Sami Samiratt underscored the central role these centres play in improving access to high-quality public services. He noted that they align with the government's vision of delivering citizen-focused services marked by efficiency, fairness, and transparency. By housing various services under one roof, the centres simplify processes and enhance convenience for the public.

Samiratt also stressed ongoing efforts to expand the reach of these centres to ensure nationwide coverage and to promote digital inclusion as part of wider plans to modernise the economy and public services.

Currently, 9 out of a planned 15 centres are up and running, with the remaining expected to open by the end of 2025. These centres are strategically placed to serve high-demand areas. For instance, the Al-Muqabaleen centre offers 137 services from 29 institutions, while the Queen Alia International Airport branch provides 66 services from 24 institutions. Other centres have been launched in Irbid, Tafileh, Aqaba, and Ma’an, each tailored to local service needs.

As part of the ongoing rollout, additional services and institutions are being added. The Ministry continues to monitor and improve service delivery through feedback gathered via platforms like “At Your Service,” public surveys, and social media. A dedicated Citizen Service Office analyses this input, focusing on customer satisfaction, staff performance, and the efficiency of service procedures.

Recent satisfaction ratings point to the programme’s success: the Queen Alia Airport branch scored 97.6%, Al-Muqabaleen centre 93.3%, and Irbid centre 95.5%, all reflecting strong public approval of the centres' performance.