Ammon News - The Ministry of Digital Economy and Entrepreneurship reviewed the details of the numbers and statistics of the work of the National Contact Center during the year 2024.

In a post on X, the ministry indicated that 1,944,557 calls were received by the National Contact Center.

The post showed that 52 entities benefited from the center's services.

The response rate was 95%, while the center received 16,943 messages via email.

While the customer satisfaction rate was 93.91% and the resolution rate from the first call was 91%.

The average call handling time was 168 seconds.

159,951 calls were received via the voice system activated using artificial intelligence technologies.