Ammon News - A small claims court has ordered Air Canada to pay a couple $10,000, after an overbooked flight resulted in the two being sent to multiple Canadian airports under the promise of a replacement flight that never materialized, ruining a vacation that had been planned for years.

The couple, who live in Yukon, had saved up for three years so they could take their first vacation without their kids. They arranged time off work and child care for their three children for the nine days that they were going to be at a resort in Cuba, a trip that was scheduled for February 2023.

According to the legal decision, when they arrived in Toronto for their Air Canada flight to Cuba, they found it had been overbooked.

Passengers were told that if they volunteered to give up their seats, they would be compensated and booked on an American Airlines flight leaving later that day, which could ultimately get them to Cuba.

Air Canada acknowledged that this situation falls under "denial of boarding," the decision stated.

CBC